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TALK TO US

 

E-MAIL

Clrcomplexionsrx@aim.com



PHONE

Tel:  847-843-0200

FIND US

 

​ADDRESS

705 E. Golf Road, Schaumburg,

IL 60173

Monday

Closed

Tuesday

12:00 p.m - 08:00 p.m

Wednesday

12:00 p.m - 08:00 p.m

Thursday

12:00 p.m - 08:00 p.m

Friday

12:00 p.m - 08:00 p.m

Saturday

08:30 a.m - 02:00 p.m

Sunday

Closed

FAQ

1

​How do I

place an order?

  1. Review Your Cart: Once you've added all the items you want to purchase to your cart, click on the cart icon or navigate to the checkout page to review your order. Make sure all the items and quantities are correct.

  2. Proceed to Checkout: Once you're satisfied with your order, click on the "Proceed to Checkout" button. You'll be directed to the checkout page where you'll enter your shipping and billing information.

  3. Enter Your Information: Fill out the required fields with your shipping address, billing address, and contact information. If you have an account, you can also log in to expedite the process.

  4. Select Shipping Method: Choose your preferred shipping method from the options available. Be sure to review the estimated delivery times and costs associated with each option.

  5. Payment: Select your payment method and enter your payment details securely. We accept various payment methods, including credit/debit cards, PayPal, and more.

  6. Review and Place Your Order: Before finalizing your purchase, take a moment to review all the details of your order, including the items, quantities, shipping address, and payment information. Once everything looks good, click on the "Place Order" button to complete your purchase.

  7. Confirmation: After placing your order, you'll receive an order confirmation email with all the details of your purchase. You can also track the status of your order through your account dashboard if you created one during checkout.

And that's it! You've successfully checked out. If you have any questions or encounter any issues during the checkout process, don't hesitate to contact our customer support team for assistance. We're here to help!

2

Payment

& Shipping

We offer a variety of payment methods to make your shopping experience convenient and secure. At checkout, you can choose from the following options:

  1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details securely during checkout.

  2. PayPal: If you prefer to use PayPal for your purchases, you can select this option at checkout. Log in to your PayPal account to complete the transaction quickly and securely.

  3. Apple Pay/Google Pay: For seamless checkout on supported devices, you can use Apple Pay or Google Pay. Look for the respective icons at checkout and follow the prompts to complete your purchase with just a few taps.

  4. Other Payment Methods: Depending on your region, we may offer additional payment methods such as bank transfers, Klarna, or other local payment options. These will be displayed at checkout if available in your area.

Rest assured, regardless of the payment method you choose, your transaction will be processed securely to protect your sensitive information.

Q: What are my shipping options?

A: We understand that timely delivery is essential, which is why we offer several shipping options to suit your needs. Here's an overview of our shipping methods:

  1. Standard Shipping: Our standard shipping option typically delivers your order within 10 days. This is the most economical choice for non-urgent deliveries.

  2. International Shipping: For our customers outside the United States, we offer international shipping options. Shipping times and costs vary depending on the destination and selected shipping method.

  3. In-Store Pickup: If you prefer, you can also choose the in-store pickup option if it's available in your area. Simply select this option at checkout and pick up your order from our designated location at your convenience.

Please note that shipping times are estimates and may vary depending on factors such as order processing time, shipping carrier delays, and your location. You can track the status of your shipment using the tracking information provided in your order confirmation email or through your account dashboard if applicable.

3

Secure Ordering

& Payment Options

Our checkout process prioritizes your security and peace of mind. Here's how we ensure a safe and secure transaction:

  1. SSL Encryption: We use industry-standard SSL encryption to protect your personal and payment information during transmission, ensuring it remains private and secure.

  2. Secure Payment Methods: We offer trusted and secure payment options, including credit/debit cards, PayPal, and other reputable payment gateways, all processed securely to safeguard your financial data.

  3. Fraud Prevention: Our systems employ advanced fraud detection measures to monitor and prevent unauthorized transactions, providing an additional layer of security for your peace of mind.

  4. Privacy Protection: We respect your privacy and handle your personal information with care. We adhere to strict privacy policies and regulations to safeguard your data and ensure it's used only for the purpose of fulfilling your order.

With these measures in place, you can shop confidently knowing that your information is protected every step of the way.

4

Returns

Refunds

Our policy regarding refunds or returns is straightforward:

We do not accept refunds or returns unless the product you received is damaged or incorrect. In such cases, please contact our office within 7 days of receiving your order, and we will gladly assist you in resolving the issue.

For damaged items, please provide clear photos showing the damage, along with your order details, so we can swiftly assess the situation and provide an appropriate solution.

We strive to ensure that every order is carefully processed and packaged to minimize the risk of damage or error. However, if you encounter any issues with your order, we are committed to addressing them promptly and ensuring your satisfaction.

Thank you for understanding our policy, and we appreciate your cooperation in helping us maintain the quality of our products and services.

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